Terms of Service
Last updated: 20 September 2026
1. About these terms
These Terms of Service govern your use of the ADEHYE Royal Chauffeur booking service operated by RITHUM SYSTEMS GHANA LTD (30 Queens Street, Regimanuel Estate, Lashibi, Tema, Ghana; digital address GT-025-3155) ("ADEHYE", "we", "us"). By creating a booking you agree to these terms. If you do not agree, please do not book.
2. Bookings and fares
All fares are quoted in Ghana Cedis (GHS) and are fixed at the time of booking. A booking is confirmed only once payment is received in full. Quoted fares include applicable taxes (VAT, NHIL and GETFund) shown as separate lines on your fare summary and receipt. Any additional charges for waiting time, overtime or excess distance are added at the rates in force at the time of travel and are shown before you pay.
3. Payment
Payments are processed by Paystack on our behalf. We do not store your full card or mobile-money details. Corporate account customers are invoiced monthly on the terms agreed with us and recorded on your account. For guest bookings paid by payment link, the link expires when the quote expires; a fresh quote may differ in price.
4. Cancellations and refunds
You may cancel a booking without charge up to 24 hours before pickup. Within 24 hours of pickup a 50% cancellation fee applies. Within 3 hours of pickup, or on a no-show, the full fare (100%) is payable. Any refund due is returned to your original payment method and usually settles within 5 to 10 working days. These thresholds and percentages are read from the same operational settings used by the booking flow and the cancellation calculation, so they cannot drift apart.
5. Airport waiting time and flight tracking
For airport pickups we provide up to 60 minutes of complimentary waiting time from the confirmed pickup time, with flight tracking included. For non-airport pickups we provide up to 15 minutes of complimentary waiting time. Waiting time beyond the complimentary allowance is charged at the prevailing hourly rate. Both allowances are read from the same configuration the booking flow, checkout and confirmation emails use.
6. Your responsibilities
You agree to provide accurate passenger and contact details, to be ready at the confirmed pickup time, and to ensure that any passenger behaves lawfully and respectfully towards the chauffeur and vehicle. We may refuse or terminate a booking where a passenger is unsafe, unlawful or abusive.
7. Luggage, child seats and accessibility
Luggage limits are shown for each vehicle class at the time of booking and vary by class. You are asked to declare oversized or excess luggage at booking so we can allocate a suitable vehicle. Child and infant seats are available on request and must be requested at the time of booking so we can fit the correct seat. If you have accessibility needs, please tell us at booking so we can prepare the right vehicle.
8. Damage and soiling
You are responsible for any damage to the vehicle, or soiling that requires specialist cleaning, caused during your booking. A charge for the reasonable cost of repair or cleaning will be added to your booking and shown to you before it is collected.
9. Lost property
Items left in a vehicle are held by us for a reasonable period. Please contact us as soon as possible using the details below. We will use reasonable efforts to return items but are not liable for the loss of, or damage to, items left in a vehicle.
10. Delays outside our control
We will use reasonable efforts to arrive and complete your journey on time. We are not liable for delays caused by traffic, weather, road closures, public events or other circumstances outside our control, and will not refund the fare where such a delay occurs. Where a delay affects a pickup we will use reasonable efforts to notify you.
11. Liability
ADEHYE provides the chauffeur transport service itself. To the extent permitted by the laws of Ghana, our liability for any single booking is limited to the fare paid for that booking. We are not liable for indirect or consequential loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under the laws of Ghana.
12. Insurance
Vehicles used for ADEHYE bookings are owned or directly managed by RITHUM SYSTEMS GHANA LTD, are maintained to the company's standards, and hold current roadworthy certification and commercial passenger insurance appropriate to hire and reward use. Chauffeurs are licensed, screened and employed or directly engaged by the company.
13. Complaints
If you have a complaint, contact us using the details below. We will acknowledge your complaint within two business days and provide a substantive response within ten business days. If you are not satisfied with our response, you may refer the matter to the relevant Ghanaian consumer protection authority.
14. Changes to these terms
We may update these terms from time to time. The date of the last update is shown at the top of this page. Continued use of the service after a change constitutes acceptance of the updated terms.
15. Governing law
These terms are governed by the laws of the Republic of Ghana. Any dispute will be subject to the exclusive jurisdiction of the courts of Ghana.
16. Contact
To contact us about these terms or a booking, email support@adehyeroyal.com or call +233 50 500 0100.